CRM for Project Managers

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Managing External Customers: Reality or Pipedream?
Managing External Customers: Reality or Pipedream?
-by Andy Jordan
In these competitive, customer service-focused times, can customers be managed or do they call all the shots?
CRM Tools: The Next PM Tool? - by Andy Jordan (Sep 15, 2008)
It’s All About Relationships, People! - by Andy Jordan (Sep 8, 2008)
Managing Project Stakeholders: A Strategic Approach - by Michael Wood (Sep 2, 2008)
CRM Assessment with Call Center Plan
CRM Implementation Plan
Right (and Wrong) CustomersRight (and Wrong) Customers
-by Mike Donoghue
 Sometimes it’s not about who is right or who is wrong--sometimes it may just be asking what’s wrong.
Preparing Users to Squeeze Out Expected CRM BenefitsPreparing Users to Squeeze Out Expected CRM Benefits
-by Joe Wynne
 We know that there are huge benefits to an established CRM program--as long as the system users are prepared correctly.
Truths Mickey Told Me: Lessons from DisneyTruths Mickey Told Me: Lessons from Disney
-by Jerry Manas, PMP
 This writers experience with the Disney Institute--the learning arm of the Walt Disney organization--provided fresh approaches in achieving excellence through--and with--people.
Profit-Making CRM - by Mike Donoghue (Sep 22, 2008)
Branding Through CRM - by Mike Donoghue (Sep 8, 2008)
Extreme Customers, Extreme Service - by Mike Donoghue (Sep 2, 2008)
Project & Stakeholder Expectations Analysis Worksheets  ( Evaluation Form - Template)
In the Public Interest - by Mike Donoghue (Aug 18, 2008)
The Outsourced CRM SCRMble - by Mike Donoghue (Mar 3, 2008)
Negotiating Stakeholder Expectations: The Key to Better Requirements - by Mark Mullaly, PMP (Sep 10, 2007)
CRM Application Implementation
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